Family Base

The Family Base weighs 19.5 kg.

85 cm long x 35 cm wide x 32 cm high

The Family Base awning measures 3x3 m when set up. Additionally, you can tension the connector to create an extra 3x2 m area.

Once we’ve confirmed receipt of your payment, we’ll ship your order as soon as possible. This usually means your package will arrive within two to three business days.

Please note: Delivery times may vary depending on your location and product availability. For more detailed information, please contact our customer service team.

Yes, that's possible. Just send us an email or contact us via the contact form. We'll help you add the additional items to your order as soon as possible.

Yes, you can cancel your order at any time. Just send us a message using the contact form, and we’ll process the cancellation as soon as possible.

You can find an overview of all available payment methods in your shopping cart after you've added all your items. If you place an order at a trade show, we'll send you an invoice afterward, which you can then conveniently pay via bank transfer.

Yes, payment in installments is possible. For online orders, you can select a payment service provider that offers this option, such as PayPal or Klarna. If you’d like to place an order at a trade show, just speak with us on-site, and we’ll explain the next steps.

Yes, if you’d like to pick up your roof tent at our location, the invoice must be paid in full beforehand. Alternatively, you can bring a confirmed payment receipt with you when you pick it up.

If you notice an error on your invoice, please contact us by email, phone, or through our contact form. We’ll look into it as soon as possible and resolve the issue for you.

If you would like a refund, please contact us via the contact form, by email, or by phone. We will process your request as soon as possible. The money will usually be in your account within a week.

For purchases made at trade shows, we voluntarily grant you a 14-day right of withdrawal. While the law generally does not provide for a right of withdrawal for trade show purchases, we offer you this option so that you can take your time to consider your decision after the purchase and confirm it.

As soon as we receive your payment and it has been assigned to the corresponding order, you will automatically receive a confirmation of payment.

Yes, you can change your shipping address later, as long as the order hasn't been shipped yet. Just contact us via the contact form or by email, and we'll update the shipping address accordingly.

It’s possible that your package hasn’t been picked up by us yet or hasn’t been processed at the package station. If the tracking information hasn’t updated after a long time, please contact us via the contact form or by email. We’ll then review the situation on a case-by-case basis.

You will receive an automatic shipping confirmation as soon as your order has been handed over to the shipping carrier. This confirmation will also include tracking information that allows you to see whether the package has already been handed over or is still awaiting pickup, as well as an estimated delivery time.

The Roof Space roof tent is typically delivered by a freight carrier, while accessories are shipped via a parcel service. We ship large awnings individually in separate packages, and small accessories are bundled together, possibly in their own package as well. For each shipment, you will receive a separate shipping confirmation with a tracking link that allows you to track the status of the shipment.

If some items are missing from your order, we may have shipped them in a separate package. Please check to see if you’ve received another shipping confirmation. If an item is still missing, please contact us via the contact form or by email. We’ll look into it on a case-by-case basis.

If any items in your order are out of stock at the time of shipment, we will first ship the items that are in stock. We will send you the missing items as soon as we receive them.

Delivery delays may occur if we are currently experiencing a high volume of orders. In such cases, we will notify you of the extended delivery time. Also, please check whether you’ve received a notification from the shipping carrier regarding a delivery appointment, as well as your shipping confirmation and the tracking links for each package. Sometimes a package is still sitting at a package pickup station.

If you have any questions, please feel free to contact us via the contact form.

Yes, we also ship our roof tents and accessories internationally. For orders outside the EU, additional customs duties and import fees may apply, which you should be aware of.

If you would like to apply for a VAT refund after importing goods into a non-EU country, please send us a message via the contact form or by email. Once you have submitted the required documents, we will issue a credit note for you.

You can find a list of our dealers on the relevant blog page of our website under “Dealer Directory.” There you'll find a map with links to all dealers and roof tent rental companies where you can view a Roof Space roof tent near you.

We provide general recommendations for vehicle maintenance with a roof tent installed to ensure safety and performance. Please note that using a car wash with a roof tent installed is not permitted to prevent potential damage.

Darf ich mein Fahrzeug mit einem darauf montierten Dachzelt in Parkhäusern oder Tiefgaragen abstellen?

Choose your location carefully: Make sure the ground is level and avoid sloping terrain; do not camp in areas prone to flooding, and avoid areas beneath slopes at risk of landslides or near rotten trees. Secure the vehicle to prevent it from rolling away. It’s best to position the roof tent so that the entrance faces away from the wind. In strong winds, secure the roof tent to your vehicle’s wheel rim using the auxiliary strap. Do not leave the roof tent unattended during storms or thunderstorms. Fold it up during a storm or thunderstorm and seek shelter inside your vehicle. Be sure to keep a safe distance from fires and grills.

Yes, we offer the legally required 2-year warranty on our products. You can find more details in the product information or on our website.

If a part of your Roof Space roof tent is damaged, you can send us a request using the contact form. Please include photos of the affected parts. We will then send you the replacement parts right away. If you are unable to replace the parts yourself, we will be happy to discuss the next steps with you.

If your order is incomplete or a package hasn't been delivered, it may be because the items were shipped in multiple packages. If, after some time, you still haven't received something, please contact us via the contact form or by email. We'll look into the matter and, if necessary, send you the missing items.

If your order was damaged during shipping, please report the damage to the delivery driver immediately and have it documented.

Then send us photos of the damaged area via the contact form or by email. We will then get in touch with you to arrange a replacement or compensation.

Yes, the warranty remains valid even in the case of cosmetic damage. In such cases, please contact us via the contact form so that we can review your specific situation.

Yes, you can return your Family Base within the statutory return period.

To do so, please contact us via the contact form or by email. In this case, you would be responsible for any shipping costs associated with the return.

You can find an overview of all the trade shows we’ll be attending here. We also regularly announce the trade shows we’ll be attending on Instagram. You’ll always find the relevant post pinned at the top of our profile.

Yes, you can pick up your roof tent from us. We also offer an optional installation service for 150 euros. If you’d like to have it installed, please discuss this with your in-store advisor.

You’ll receive a link to our calendar along with your invoice. There, you can easily select a convenient time for pickup or installation.

Yes, we offer discounts at trade shows. If you visit us there, we’d be happy to provide you with a special trade show offer.

Trade show prices apply to purchases made directly at the trade show. A 14-day right of withdrawal applies to orders placed during the trade show. This means you have 14 days to change your mind.

No, our trade show offers are valid only at the trade show venue. If you're interested in visiting us there, you can find an overview of all our trade show appearances here.

No, we do not offer post-trade-show discounts. If you’re interested in our products at the trade show but don’t want to make a final decision just yet, you have 14 days after placing your order to reconsider. This right of withdrawal applies directly to purchases made at the trade show.

For purchases made at trade shows, we voluntarily grant you a 14-day right of withdrawal. While the law generally does not provide for a right of withdrawal for trade show purchases, we offer you this option so that you can take your time to consider your decision after the purchase and confirm it.

No, you cannot take the tent home with you directly from the trade show. Our tents will either be shipped to you, or you can pick up your roof tent at our location and set it up yourself, or have it set up for €150. We do not have any products available for immediate pickup at the trade show itself.

We regularly share information about our events, including the community event, in our newsletter. This year’s community event is tentatively scheduled for late June. You can use the newsletter to sign up directly to participate.

You’ll usually receive a prompt response to inquiries submitted via the contact form. In most cases, you’ll hear back from us the same day.

The easiest way to reach us is through the contact form on our website. There, you can provide important information and attach photos. Alternatively, you can also reach us by phone at our landline number or by email at info@roofspace.de