-
More safety when traveling
-
Suitable for the RS2 & RS4
-
Anti-theft attachment
Buy now pay later
Details
Details
Frequently Asked Questions
Can the Family Base stand on its own?
Yes, the Family Base is self-supporting and can be set up without being connected to the Roof Space. This allows it to be used in a multifunctional way.
Which roof tent is the Family Base compatible with?
The Family Base awning is compatible with the Roof Space 2 and the Roof Space 4.
Which connector do I need?
M-connector for a vehicle height of 1.50m–1.90m.
L-connector for a vehicle height of 1.90m–2.20m.
Can the connector remain mounted in the roof space?
Yes, the connector can remain mounted on the Roof Space at all times and be folded in when collapsing it. However, the vehicle's permissible roof load must be observed.
Do I need an adapter?
For Roof Space 2 roof tents with serial numbers from RS230001 to RS240112, please select the "with adapter" option. You do not need an adapter for the Roof Space 4.
How long does it take to set up the Family Base?
Assembly and disassembly take an average of about 5 to 10 minutes, depending on the user's experience. With our assembly video on YouTube, even inexperienced individuals can set up the tent easily and quickly in 10-15 minutes.
Can I assemble the Family Base on my own?
Yes, the Family Base can be assembled by one person. For assistance, we recommend using our assembly video on YouTube.
What is included with the Family Base?
1x Family Base
1x Connector in M or L
1x transport bag
1x manual
1x groundsheet
1x floor pump
15x pegs
How long does it take to set up the Family Base?
Assembly and disassembly take on average about 5 to 10 minutes, depending on the user's experience. With our assembly video on YouTube, even inexperienced people can set up the tent easily and quickly in 10-15 minutes.
Can the columns burst if there is too much pressure?
No, because the Family Base has a pressure relief valve that opens if the pressure is too high and allows the
air to escape.
Can I fold the Family Base while it is wet?
Yes, however, the Family Base should be completely dried and free of organic materials before long-term storage.
Do I need to take down the Family Base during a storm?
The Family Base should be taken down and securely stowed away in strong winds
Is there a way to hang things up in the Family Base?
Yes, there is a height-adjustable carabiner from which, for example, a lamp with a maximum weight of 3 kg can be hung.
What is the best way to clean the Family Base?
Use only warm water and a soft cloth or sponge for the tent fabric. For the PVC windows, use only cleaners specifically designed for PVC materials.
Do I need to waterproof the fabric?
In the case of very frequent use, the fabric should be treated before the start of the season with a tent waterproofing agent suitable for polyester fabrics.
Am I allowed to cook or build a fire in the Family Base?
No, the Family Base must not be used near open flames. Campfires, gas stoves, or grills can create a fire hazard and lead to damage.
How much does the Family Base weigh?
The Family Base weighs 19.5 kg.
What are the packed dimensions of the Family Base?
85 cm long x 35 cm wide x 32 cm high
What is the floor area of the Family Base?
The area of the Family Base awning is 3x3 m when set up. In addition, the connector can be tensioned to provide an extra area of 3x2 m.
When will my order be shipped?
After confirmed receipt of payment, we will ship your order as soon as possible. As a general rule, this means your package will arrive within two to three business days.
Please note: Delivery time may vary depending on location and product availability. For precise information, please contact our customer service.
Will multiple items be delivered in one or more shipments?
As a rule, the Roof Space roof tent is delivered by freight forwarder, while accessory items are sent via parcel service. We ship large awnings individually in separate packages, small accessories are bundled, possibly also in their own package. For each delivery, you will receive a separate shipping confirmation with a tracking link, which you can use to track the status of the respective shipment.
Can I add additional items to my order later?
Yes, that is possible. Simply send us an email or contact us via the contact form. We will then help you add the additional items to your order as quickly as possible.
Can I cancel my order?
Yes, you can cancel your order at any time. Simply send us a message via the contact form and we will process the cancellation as quickly as possible.
Which payment methods are accepted (e.g., advance payment, PayPal)?
You can find an overview of all available payment methods in the shopping cart after you have added all items. If you are ordering at a trade fair, we will issue an invoice retrospectively, which you can then conveniently pay by bank transfer.
Can I pay in installments or partial payments?
Yes, payment in installments or partial payments is possible. For online orders, you can select a corresponding payment service provider, such as PayPal or Klarna. If you would like to order at a trade show, simply speak to us on site, and we will explain the further process to you.
Does the order have to be paid in full before collection?
Yes, if you wish to pick up your roof tent from us on site, the invoice must be paid in full beforehand. Alternatively, you can bring a confirmed proof of payment for the collection.
What should I do if my invoice is incorrect?
Should an error appear on your invoice, please contact us by email, phone, or via our contact form. We will take care of it as quickly as possible and resolve it for you.
How long does a refund take?
If you would like a refund, please contact us via the contact form, by email or by phone. We will process your request as quickly as possible. Generally, the money will be in your account within a week.
How long does the right of withdrawal apply to purchases made at trade fairs?
For purchases made at trade fairs, we voluntarily grant you a 14-day right of withdrawal. Usually, the legislator does not provide for a right of withdrawal for trade fair purchases, but we give you this option so that you can calmly consider and confirm your decision after the purchase.
Will I receive a written confirmation of the payment receipt?
Once a payment has been received by us and assigned to the corresponding order, you will automatically receive a payment confirmation.
Can I change my delivery address afterwards?
Yes, you can change your delivery address later as long as the order has not yet been shipped. Simply write to us via the contact form or by email, and we will adjust the delivery address accordingly.
Why is the tracking not showing any movement yet?
It is possible that your package has not yet been picked up by us or has not yet been processed further at the parcel station. If the tracking does not update after a longer period of time, please contact us via the contact form or by email. We will then check the process on a case-by-case basis.
Has my order already been handed over to the shipping service provider?
You will receive an automatic shipping confirmation as soon as your order has been handed over to the shipping service provider. This confirmation will also include tracking data, allowing you to see whether the package has already been delivered or is still awaiting collection, as well as an estimated delivery time.
What to do if items are missing?
If individual items are missing from your order, we may have sent them in a separate package. Please check if you have received another shipping confirmation. If a product is still missing, please contact us via the contact form or by email. We will then investigate on a case-by-case basis.
When will items be restocked?
If individual items in your order are out of stock at the time of shipping, we will first deliver the available items. We will send you the missing items as soon as we have received the goods.
Why is my delivery delayed?
A delivery delay may occur if we currently have a high volume of orders. In such cases, we will inform you of an extended delivery time.
Please also check whether you have received a notification from the shipping company to arrange an appointment, as well as your shipping confirmation and the tracking links for the individual packages. Sometimes a package is still stuck at a parcel station.
If you have any questions, please contact us using the contact form.
Do you ship internationally?
Yes, we also ship our roof tents & accessories internationally. For orders outside the EU, additional customs duties and import fees may apply, which you should be aware of.
How does a VAT refund work?
If you would like to claim a VAT refund after importing to a non-EU country, please send us a message via the contact form or by e-mail. Once the required documents have been submitted, we will then create a corresponding credit note for you.
Where can I see a Roof Space rooftop tent near me?
An overview of our dealers can be found on the corresponding Infoblog page of our website under "Dealer Directory". There you will find a map linking all dealers and roof tent rental companies where you can view a Roof Space roof tent near you.
Do you provide information or recommendations regarding vehicle maintenance with a roof tent installed?
We offer general recommendations for vehicle maintenance with a roof tent mounted to ensure safety and performance. Please note that entering a car wash with a roof tent mounted is not permitted to avoid possible damage.
Can I use my vehicle with a roof tent mounted on it in multi-storey car parks or underground garages?
The height of the mounted roof tent may affect entry into multi-storey car parks or underground car parks. Please check height restrictions before using such locations.
What should I consider when choosing my parking space?
Choose your location carefully: Look for level ground and avoid sloping terrain, do not camp in areas prone to flooding, and avoid areas under slopes with a risk of falling rocks or near rotten trees. Secure the vehicle against rolling away. It is best to position the roof tent so that the entrance faces away from the wind. In strong winds, secure the roof tent with the auxiliary strap to the rim of your vehicle. In case of storms or thunderstorms, do not leave the roof tent unattended. Fold it down during storms or thunderstorms and seek shelter in the vehicle. Make sure to maintain sufficient distance from fires and grills.
Do you offer a warranty for your products?
Yes, we offer the legally required 2-year warranty for our products. Details can be found in the product information or on our website.
How do I order spare parts?
If part of your Roof Space roof tent is damaged, you can send us a request via the contact form. Please include pictures of the affected parts. We will then send you the replacement parts immediately. If you are unable to replace the parts yourself, we will be happy to discuss the next steps with you.
My delivery was incomplete – what do I do?
If your delivery is incomplete or a package was not delivered, it may be because the items were sent in multiple packages. If, after some time, something still doesn't arrive, please contact us via the contact form or by email. We will investigate the case and send you the missing products if necessary.
My order arrived damaged - what should I do?
If your order was damaged during transport, please report the damage immediately to the freight forwarder's driver and have it documented.
Then send us photos of the damaged area via the contact form or by email. We will then contact you to arrange a replacement or compensation
Does the warranty cover cosmetic damage?
Yes, the warranty remains valid even for cosmetic damage. In such cases, please contact us via the contact form so we can review the individual case.
Can I return my Family Base within the cancellation period?
Yes, you can return your Family Base within the statutory withdrawal period.
Please contact us via the contact form or by email. You would be responsible for any shipping costs for the return.
Can I pick up my roof tent from you after purchasing it at the fair?
Yes, you can pick up your roof tent from us. Optionally, we also offer installation, which costs 150 Euros. If you would like installation, please discuss this with your consultant on site.
You will then receive a link to our calendar along with the invoice. There you can conveniently choose a suitable date for collection or installation.
Are there volume discounts?
Yes, we offer discounts at trade fairs. If you visit us there, we would be happy to make you a special trade fair offer.
How long are the trade fair prices valid?
Trade fair prices apply to purchases you make directly at the fair. For orders placed during the fair, a 14-day right of withdrawal applies. This means you have 14 days to reconsider your decision.
Can I get the trade fair price online too?
No, our trade fair offers are exclusively valid on-site at the trade fair. If you are interested in visiting us there, you can find an overview of all trade fair appearances here.
Is there a way to retroactively get a trade fair discount?
No, retrospective trade fair discounts are not possible. If you are interested in our products at the trade fair but do not want to make a final decision yet, you have 14 days after placing the order to reconsider. This right of withdrawal applies directly to purchases made at the trade fair.
How long does the right of withdrawal apply to purchases made at trade fairs?
For purchases made at trade fairs, we voluntarily grant you a 14-day right of withdrawal. Usually, the legislator does not provide for a right of withdrawal for trade fair purchases, but we give you this option so that you can calmly consider and confirm your decision after the purchase.
Is there a way to take the tent directly from a trade fair?
No, it is not possible to take the tent directly from the fair. Our tents are either shipped to you, or you can pick up your roof tent from us on site and install it yourself, or have it installed for €150. We do not carry products for direct distribution at the fair itself.
When does the community event take place & how can I register?
Information about our events, including the community event, is regularly shared in our newsletter. This year, the community event is tentatively planned for the end of June. You can use the newsletter to register directly for participation.
How long does it take to get a response?
As a rule, you will receive quick feedback on inquiries made via the contact form. In most cases, you will receive a reply from us on the same day.
What's the best way to reach you (phone/email)?
The easiest way to reach us is via the contact form on our website. There, you can already submit important information and attach images. Alternatively, you can also call us on our landline number or send an email to info@roofspace.de
The reviews speak for themselves.
This feature requires Vue.js to be available in the theme.
