Frequently Asked Questions
What is a roof tent and how does it work?
A roof tent is a mobile tent that is mounted on the roof of a vehicle. It offers a comfortable and elevated sleeping option while camping. Most rooftop tents are unfolded or raised, with some models featuring a hybrid construction where the top part unfolds halfway and opens to the side. The Roof Space defines itself as a Fusion roof tent - it combines the robustness, stylish design and aerodynamics of a hard shell with the full unfoldability of a classic folding roof tent.
What advantages does a roof tent offer compared to conventional tents?
Rooftop tents offer several advantages over traditional tents. Not only do they provide greater comfort due to the sleeping position on an elevated level, but they also protect against cold and damp floors. The ability to mount the tent on the car provides additional mobility and flexibility when camping. The quick assembly and dismantling enables spontaneous changes of location, while the elevated position on the vehicle offers additional security from wild animals.
Can I mount my roof tent on my vehicle myself?
Yes, many of our customers assemble their rooftop tents themselves. However, it is recommended that you follow the instructions carefully or seek professional help to ensure safe assembly. We recommend working with 3 people to assemble the Roof Space 2.
How long does it take to assemble and disassemble a roof tent?
Assembly and disassembly take an average of 10 to 20 minutes, depending on the model and the user's experience. Since the Roof Space 2 comes with an assembly kit and instructions, as well as an assembly video on YouTube, even inexperienced users can assemble the tent in 10-15 minutes.
Are rooftop tents suitable for all seasons?
Our roof tents are versatile and designed for different seasons. They offer reliable protection from the elements – be it rain, sun, wind or cold. We are actively working on developing a thermal inner tent specifically designed for camping in winter conditions, which will be released early next year.
Are there restrictions on the use of rooftop tents in different countries or regions?
Please check local laws or regulations regarding camping and rooftop tents in different countries or regions before use.
What is the difference between the rooftop tent models?
Basically, all Roof Space roof tents function the same. The main difference lies in the size: The Roof Space 2 is suitable for two to three people, while the Roof Space 4 offers space for four to five people.
Is the roof tent suitable for winter camping?
Yes, the Roof Space roof tent is also suitable for winter camping. We offer a thermal inner tent that provides extra comfort in cold temperatures. An external heater module can also be connected, ensuring the inner tent stays pleasantly warm even in winter.
Which accessories are compatible with which model?
In principle, every accessory is compatible with all Roof Space roof tents. However, depending on the accessory, we offer special versions that are optimally tailored to the respective model.
What accessories are included in the scope of delivery of a Roof Space roof tent?
The Roof Space roof tent comes complete with: the mattress, spring spreader bars for raising the side windows and the awning, the ladder, LED interior lighting, and the mounting kit. The Roof Space 4 also includes height adjustment profiles to compensate for any sagging of the roof rack.
Are LED strips available separately?
Every Roof Space roof tent order includes an LED strip. If you own an older model, you can reorder the LED strip upon request via the contact form.
Is there a way to secure the roof tent more securely against theft?
Yes, you can further secure the Roof Space roof tent against theft. Padlocks can be attached to the case latches. Additionally, the attachment to the roof rack can be secured with our optional anti-theft screws.
Are the anti-theft screws included in my delivery?
No, the anti-theft screws are not included. They are an optional accessory that you can order separately from our shop.
How can I secure the latches on the box?
The latches of the Roof Space Box can each be secured with a padlock. Appropriate eyelets are provided on the latches for attaching the padlock.
Can the mosquito net and the tarpaulin be mounted at the same time?
Yes, the mosquito net can remain attached while the tent fabric is fully closed. This keeps the tent rainproof without having to remove the mosquito net beforehand.
Can the awning remain mounted when the roof tent is closed?
Yes, the awning can remain mounted and be folded into the case together with the Roof Space roof tent without having to undo the zippers.
What options are there for extending the ladder?
The standard ladder for the Roof Space roof tent is 2.60 meters long. A longer ladder, measuring 3.20 meters, is available upon request.
How much does the Roof Space 2 weigh?
The Roof Space 2 weighs 67 kg.
What materials are used for your roof tents and why?
We rely on high-quality, weather-resistant materials such as robust polycotton ripstop fabric that offers excellent durability. This is complemented by waterproof coatings and sturdy aluminum frames to ensure the longevity and reliability of our roof tents.
How is your roof tent waterproof?
Our roof tents are designed for maximum waterproofness. With a water column of 3000 mm and specially coated seams, they offer reliable protection against rain and moisture, even in the most demanding weather conditions.
How many people fit in a roof tent?
Capacity varies depending on model and size. Our Roof Space 2, for example, with dimensions of 155 cm x 136 cm, is designed to comfortably accommodate 2 adults and, depending on the size, there would also be room for a child. We are currently working on our 'Family Edition', which is specifically designed for 3-4 people to offer even more flexibility and comfort for families.
Can I remove the ladder or is it a load-bearing element?
The ladder is not a load-bearing element, but we recommend leaving it on the tent as it provides additional stability and entry and exit is not possible without the ladder.
How well are the roof tents secured against wind and storms?
Our rooftop tents are designed to withstand strong winds up to force 8. However, stability depends on correct assembly and proper use. Additional securing measures are also recommended. Our tent features two buckles at the entrance, allowing you to further secure it to enhance stability in challenging wind conditions and minimize flapping noise.
Are your roof tents suitable for vehicles of all sizes?
Our rooftop tent is available in two sizes:
The Roof Space 2 is designed with a low weight of 67 kg and is therefore suitable for a wide range of vehicles with a dynamic roof load of at least 75 kg.
The Roof Space 4 weighs 90 kg and requires a dynamic roof load of at least 100 kg. Many larger cars – especially family vehicles – are already designed for this, making the Roof Space 4 ideal for families, overlanders, and van owners.
Do your roof tents offer enough storage space for personal items?
Yes, our rooftop tents offer additional storage space for personal items and feature integrated pockets or storage compartments. There's 4.5 cm of space inside the closed case, so a sleeping bag and pillow can easily be left inside the tent.
Are your roof tents also suitable for use in extreme temperatures or altitudes?
Our roof tents are designed for use in various environments, but it is recommended to check the specific limits in the product description.
Are there ways to connect the roof tent to external power sources?
Our rooftop tents do not have built-in connections for external power sources, but portable solar panel or battery systems can be used.
How is the ventilation in your roof tents regulated?
Our roof tents are designed to provide effective ventilation. In addition to windows on both sides and the entrance, they have small, rainproof openings on the sides and back. These can be opened if necessary to ensure optimal air circulation even in bad weather. In addition, we recommend activating panorama mode in summer to achieve improved air circulation and even more comfort.
Are your roof tents also suitable for vehicles with special equipment (e.g. roof rails, roof racks)?
Yes, our roof tents are suitable for various vehicle configurations and equipment levels. Depending on the vehicle model, you simply need to select the appropriate roof rack.
What is the aerodynamic impact of your roof tents on the vehicle?
Our roof tents are aerodynamically designed to minimize drag and not significantly impact vehicle performance. Depending on the vehicle model and driving style, there is an additional consumption of 0.5-1.5 liters.
Is the ROOF SPACE 2 roof tent lockable or secured against theft?
Yes, the ROOF SPACE 2 roof tent is lockable.
Do you also offer accessories or spare parts for your roof tents?
Yes, we offer accessories and spare parts for our roof tents. These are available on our website or from our sales partners.
Are there options to expand or adapt the roof tent?
Our Roof Space 2 offers a variety of customization options, including an inflatable awning, an awning and a mosquito net for panoramic mode. These extensions can be effortlessly integrated into the tent ecosystem and significantly expand the usable area of the tent. This means they offer extra space, more versatility and the ability to enjoy the fresh air in panoramic mode while keeping annoying insects away - for an even more comfortable camping experience.
Is the roof tent theft-proof?
Our roof tents can be equipped with additional security features such as lockable zippers and security buckles to make theft more difficult.
Is my vehicle suitable for a Roof Space roof tent?
If your vehicle is not listed in our overview of compatible models, this does not necessarily mean that installation is impossible. The list is incomplete and is updated regularly.
For the Roofspace 2, it is important that your vehicle has an approved roof load of at least 75 kg and that you can mount crossbars at an approximate distance of 80 cm.
For the Roofspace 4, you need an approved roof load of at least 100 kg and the ability to attach at least two crossbeams at a minimum distance of 1.20 m. Ideally, three roof racks should be used for installation, spaced as far apart as possible.
If these conditions are met, the installation is safe.
What is the minimum roof load required?
The Roof Space 2 requires an approved roof load of at least 75 kg.
The required roof load for the Roof Space 4 is at least 100 kg.
Where can I find information about the variable roof load?
Information about the variable roof load can be found in your vehicle registration document or vehicle documents. Alternatively, you can also obtain this information directly from the vehicle manufacturer or a specialist dealer.
How is the roof tent attached?
The Roof Space roof tent is typically mounted directly onto your roof rack or roof platform. Two T-slot rails are attached to the underside of the tent, allowing for flexible positioning of the mounting points. No additional accessories are required, as everything needed for installation is included.
Which roof racks are compatible or recommended?
We generally don't give specific recommendations for roof racks or roof rack luggage systems, as these vary greatly depending on the vehicle and we don't have a complete overview of the current market. We recommend that you consult a specialist retailer, such as ATU, before purchasing and discuss the available options with them.
Can the roof tent be mounted with a third crossbar?
You can use as many crossbars as you like to attach the Roof Space roof tent. The Roof Space 2 comes with a mounting kit for two crossbars, while the Roof Space 4 includes kits for three. If you would like to use additional crossbars, you can request another mounting kit from us via the contact form or by email.
Are two roof racks sufficient, or are three needed?
Two roof racks are generally sufficient for the Roof Space 2. For the Roof Space 4, we recommend using a third roof rack to optimize installation.
What is the minimum distance required between the roof racks?
For Roof Space 2, the distance between the roof racks should be approximately 80 cm. For Roof Space 4, the minimum distance between two racks is 1.20 m. If you are using more than two racks, you should place them as far apart as possible.
Can the roof tent be mounted on a trailer?
Mounting a Roof Space roof tent on a trailer is generally possible, for both the Roof Space 2 and the Roof Space 4. However, please also check with the respective manufacturers to ensure that all requirements are met.
How many people do I need to assemble the roof tent?
We recommend that at least 3 adults lift the Roof Space 2 onto the car.
Can I also mount the Roof Space 2 so that it opens to the back of the car?
That is possible. However, for this you need adapter plates, which you can find as accessories in our shop. With this type of installation, make sure that the tailgate can no longer be folded all the way up, otherwise it will hit the roof tent.
Do you offer assembly videos or instructions for your roof tents?
Yes, detailed assembly instructions are included with the Roof Space 2 and assembly videos are available on our YouTube channel to make installation easier
Are there differences in assembly for different roof shapes of vehicles?
Yes, the installation can vary depending on the roof shape and vehicle type. The installation instructions provide specific instructions for different roof shapes.
Are your roof tents also suitable for vehicles with sliding roofs?
Our roof tents can be mounted on vehicles with sunroofs, depending on the mounting method and model of the vehicle.
Can your roof tents be mounted on different types of vehicles such as SUVs, station wagons or pick-ups?
Yes, our roof tents are suitable for a wide range of vehicle types. You can easily find out the compatibility with your car using our configurator.
Can I transfer my roof tent to another vehicle if I change my car?
Yes, in many cases our roof tents can be converted to different vehicles. The roof load of at least 75 kg is crucial here. Furthermore, you may need to purchase a suitable roof rack for your new car.
Is on-site installation possible and what does it cost?
For in-store pickup, we also offer assembly for €150. If you would like assembly, simply indicate this in the information box of your order, and we will contact you with further details.
If you order by email or contact us at a trade fair, you will receive a link to our calendar along with your invoice. There you can easily select a suitable date for collection or installation.
Alternatively, our products are supplied with detailed assembly instructions that allow for easy self-assembly.
How does the appointment booking process for a pickup work?
If you would like to schedule an appointment for the collection or installation of your roof tent, we will send you a link to our online calendar. There you can see all available appointments at a glance and easily select the one that suits you best.
Is rear mounting possible?
Yes, rear mounting is generally possible. We offer crossbars with a special mounting kit for this purpose. If you are interested, simply contact us by email or via the contact form to inquire about rear mounting.
What is the height of the roof tent when closed (including rails)?
The Roof Space roof tent has a maximum height of 25.5 cm when closed. This measurement is taken from the lower edge of the mounting rail to the highest point of the side lid seal.
What mounting options are available for cars without roof racks?
If your car doesn't have open or closed roof rails, you might be able to use clamp-on roof racks. Please be sure to check with the vehicle manufacturer or the rack manufacturer beforehand to ensure that the use of a Roof Space roof tent is approved in this case.
Are there adapter plates for specific vehicles or platforms?
If your roof racks are a bit too narrow, we offer adapter plates that slightly extend their reach. You can request these from us via email or the contact form.
If you are using a roof platform, you may also need to use special adapters. These can also be requested from us via email or the contact form.
Can I have my roof tent personalized or customized?
The Roof Space 2 is currently available in one specific color. However, it does offer the option of choosing between a firmer and a softer mattress. Further customization options are not currently available.
Can I pick up my roof tent from you to save on shipping costs?
Yes, you can pick up your roof tent from us to save on shipping costs. We'll hand over the complete package directly to your door. You are then responsible for mounting it on your vehicle and for further transport.
We also offer optional assembly for €150. If you would like assembly, simply indicate this in the information box of your order, and we will contact you with further details.
If you order by email or contact us at a trade fair, you will receive a link to our calendar along with your invoice. There you can easily select a suitable date for collection or installation.
When will my order be shipped?
Once your payment has been confirmed, we will ship your order as quickly as possible. This usually means your package will arrive within two to three business days.
Please note: Delivery times may vary depending on location and product availability. For precise information, please contact our customer service.
When will my rooftop tent be delivered?
Once we have received your payment, we will ship your Roof Space roof tent immediately and hand it over to the shipping company.
The shipping company will then arrange an individual delivery date with you so that the delivery can be reliably received.
How long does shipping take for accessories or spare parts?
Once we have received your payment, shipping accessories or spare parts usually takes two to three working days until your order arrives.
Please note: Delivery times may vary depending on location and product availability. For precise information, please contact our customer service.
Can I add additional items to my order later?
Yes, that's possible. Simply send us an email or contact us via the contact form. We'll then help you add the additional items to your order as quickly as possible.
Can I cancel my order?
Yes, you can cancel your order at any time. Simply send us a message via the contact form and we will take care of the cancellation as quickly as possible.
Which payment methods are accepted (e.g., prepayment, PayPal)?
You can find an overview of all available payment methods in your shopping cart after you've added all your items. If you order at a trade fair, we'll issue an invoice afterwards, which you can then conveniently pay by bank transfer.
Can I pay in installments or partial payments?
Yes, payment in installments or partial amounts is possible. For online orders, you can select a suitable payment provider, such as PayPal or Klarna. If you would like to order at a trade fair, simply speak to us there, and we will explain the further procedure to you.
Does the order need to be paid for in full before collection?
Yes, if you wish to pick up your rooftop tent from our location, the invoice must be paid in full beforehand. Alternatively, you can bring a confirmed proof of payment with you when you pick it up.
What should I do if my bill is incorrect?
Should you find an error on your invoice, please contact us by email, phone, or via our contact form. We will take care of it as quickly as possible and resolve the issue for you.
How long does a refund take?
If you would like a refund, please contact us via the contact form, email, or phone. We will process your request as quickly as possible. The money is usually in your account within one week.
How long does the right of withdrawal apply to purchases made at trade fairs?
For purchases made at trade fairs, we voluntarily grant you a 14-day right of withdrawal. While the law typically does not provide for a right of withdrawal for purchases made at trade fairs, we offer this option so that you can take your time to consider your purchase and confirm your decision.
Will I receive written confirmation of payment receipt?
As soon as we receive a payment and assign it to the corresponding order, you will automatically receive confirmation of receipt of payment.
Can I change my delivery address afterwards?
Yes, you can change your delivery address after placing your order, as long as it hasn't been shipped yet. Simply contact us via the contact form or by email, and we'll adjust the delivery address accordingly.
Why is the shipment tracking still not showing any movement?
It's possible that your package hasn't been picked up from us yet or hasn't been processed at the parcel station. If the tracking information hasn't updated after a while, please contact us via the contact form or by email. We'll then investigate the matter individually.
Has my order already been handed over to the shipping provider?
You will receive an automatic shipping confirmation as soon as your order has been handed over to the shipping provider. This confirmation will also contain the tracking information, allowing you to see whether the package has already been handed over or is still waiting for pickup, as well as an estimated delivery time.
Will multiple items be delivered in one or more shipments?
The Roof Space roof tent is typically delivered by freight carrier, while accessories are shipped via parcel service. Large awnings are shipped individually in separate packages, while smaller accessories are bundled together, possibly also in a separate package. You will receive a separate shipping confirmation with a tracking link for each delivery, allowing you to track the status of your shipment.
What to do if items are missing?
Wenn bei deiner Bestellung einzelne Artikel fehlen, kann es sein, dass wir sie in einem separaten Paket verschickt haben. Prüfe daher, ob du eine weitere Versandbestätigung erhalten hast. Sollte dennoch ein Produkt fehlen, kontaktiere uns bitte über das Kontaktformular oder per E-Mail. Wir prüfen dann im Einzelfall.
Wann werden Artikel nachgeliefert?
Wenn bei deiner Bestellung einzelne Artikel zum Zeitpunkt des Versands nicht vorrätig sind, liefern wir zunächst die verfügbaren Artikel aus. Die fehlenden Artikel senden wir dir umgehend nach, sobald wir die Ware erhalten haben.
Warum verzögert sich meine Lieferung?
Eine Lieferverzögerung kann auftreten, wenn wir momentan ein hohes Auftragsvolumen haben. In solchen Fällen informieren wir dich über eine verlängerte Lieferzeit.
Prüfe außerdem, ob du von der Spedition eine Benachrichtigung zur Terminvereinbarung erhalten hast, sowie deine Versandbestätigung und die Tracking-Links der einzelnen Pakete. Manchmal hängt ein Paket noch in einer Paketstation.
Bei Rückfragen kontaktiere uns gerne über das Kontaktformular.
Versendet ihr international?
Ja, wir versenden unsere Dachzelte & Zubehör auch international. Bei Bestellungen außerhalb der EU können zusätzliche Zölle und Einfuhrgebühren anfallen, die du beachten solltest.
Wie funktioniert eine Mehrwertsteuer-Rückerstattung?
Wenn du nach der Einfuhr in ein EU-Drittland eine Mehrwertsteuerrückerstattung beantragen möchtest, sende uns bitte eine Nachricht über das Kontaktformular oder per E-Mail. Nach Einreichung der erforderlichen Unterlagen erstellen wir dann eine entsprechende Gutschrift für dich.
Wo kann ich ein Roof Space Dachzelt in meiner Nähe besichtigen?
Eine Übersicht über unsere Händler findest du auf der entsprechenden Infoblog-Seite unserer Website unter "Händlerverzeichnis". Dort gibt es eine Karte, auf der alle Händler und Dachzeltvermietungen verlinkt sind, bei denen du ein Roof Space Dachzelt in deiner Nähe besichtigen kannst.
Bietet ihr Informationen oder Empfehlungen zur Fahrzeugwartung mit montiertem Dachzelt?
Wir bieten allgemeine Empfehlungen zur Fahrzeugwartung mit montiertem Dachzelt an, um die Sicherheit und Leistung zu gewährleisten. Bitte beachten Sie, dass das Befahren einer Waschanlage mit montiertem Dachzelt nicht gestattet ist, um mögliche Schäden zu vermeiden.
Kann ich mein Fahrzeug mit einem montierten Dachzelt in Parkhäusern oder Tiefgaragen nutzen?
Die Höhe des montierten Dachzeltes kann die Einfahrt in Parkhäuser oder Tiefgaragen beeinträchtigen. Bitte überprüfen Sie vor der Nutzung solcher Orte die Höhenbeschränkungen.
Worauf muss ich bei der Wahl meines Stellplatzes achten?
Wähle deinen Standort mit Bedacht: Achte auf einen ebenen Untergrund und vermeide abschüssiges Gelände, übernachte nicht in überschwemmungsgefährdeten Gebieten und meide Bereiche unter absturzgefährdeten Hängen oder in der Nähe von morschen Bäumen. Sichere das Fahrzeug gegen Wegrollen. Positioniere das Dachzelt am besten so, dass der Eingang der Windrichtung abgewandt ist. Bei starkem Wind, sichere das Dachzelt mit dem Hilfsgurt an der Felge deines Fahrzeugs. Bei Unwettern oder Gewittern lass das Dachzelt nicht unbeaufsichtigt. Klapp es bei Sturm oder Gewitter ein und suche Schutz im Fahrzeug. Achte darauf, ausreichend Abstand zu Feuern und Grills zu halten.
Bietet ihr Garantie oder Gewährleistung für eure Dachzelte an?
Ja, wir bieten die gesetzlich vorgeschriebene Garantie oder Gewährleistung von 2 Jahren für unsere Produkte. Details finden Sie in den Produktinformationen oder auf unserer Website.
Sind Ersatzteile für ältere Modelle verfügbar?
Ja, wir halten auch Ersatzteile für ältere Roof Space Dachzelt-Modelle bereit. Sende uns einfach eine Nachricht über das Kontaktformular oder per E-Mail, gerne mit Bildern der betroffenen Stelle. Wir schicken dir dann umgehend das passende Ersatzteil zu oder besprechen mit dir den Austausch.
Wie bestelle ich Ersatzteile?
Wenn ein Teil deines Roof Space Dachzelts beschädigt ist, kannst du uns über das Kontaktformular eine Anfrage senden. Bitte füge Bilder der betroffenen Teile bei. Wir senden dir die Ersatzteile dann umgehend zu. Solltest du die Teile nicht selbst austauschen können, besprechen wir gerne gemeinsam die weitere Vorgehensweise.
Meine Lieferung war unvollständig – was tun?
Wenn deine Lieferung unvollständig ist oder ein Paket nicht zugestellt wurde, kann das daran liegen, dass die Artikel in mehreren Paketen verschickt wurden. Kommt nach einiger Zeit dennoch etwas nicht bei dir an, kontaktiere uns bitte über das Kontaktformular oder per E-Mail. Wir prüfen den Fall und senden dir gegebenenfalls die fehlenden Produkte nach.
Bleibt die Garantie bei optischen Schäden bestehen?
Ja, die Garantie bleibt auch bei optischen Schäden bestehen. Kontaktiere uns in solchen Fällen bitte über das Kontaktformular, damit wir den Einzelfall prüfen können.
Mein Dachzelt wurde beschädigt geliefert – was kann ich tun?
Wenn dein Roof Space Dachzelt beim Transport beschädigt wurde, melde den Schaden bitte sofort beim Fahrer der Spedition und lasse ihn dokumentieren.
Sende uns anschließend Fotos der beschädigten Stelle über das Kontaktformular oder per E-Mail. Wir setzen uns dann mit dir in Verbindung, um einen Austausch oder Schadensersatz zu klären.
Welche Schäden werden von meiner Versicherung übernommen?
Sturm- sowie Feuerschäden sind von der Garantie ausgeschlossen.
Kann ich mein Dachzelt innerhalb der Widerrufsfrist zurückgeben?
Ja, du kannst dein Roof Space Dachzelt innerhalb der gesetzlichen Widerrufsfrist zurückgeben.
Melde dich dafür bitte über das Kontaktformular oder per E-Mail bei uns. Eventuelle Transportkosten für die Rücksendung müsstest du in diesem Fall selbst übernehmen.
Worauf muss ich achten beim Einlagern meines Zeltes?
1. Trockenheit sicherstellen: Entferne zunächst grobe Verschmutzungen von der Zeltplane und dem Innenraum. Vor der Lagerung Ihres Dachzeltes ist es wichtig, dass das Zelt vollständig trocken ist. Feuchtigkeit kann zu Schimmelbildung und Beschädigung des Zeltmaterials führen. Sollte das Zelt nass geworden sein, trockne es gründlich an einem gut belüfteten Ort, bevor Du es lagern.
2. Deckel öffnen für Belüftung: Lagere das Dachzelt mit geöffnetem Deckel. Diese Maßnahme ermöglicht eine kontinuierliche Luftzirkulation innerhalb des Zeltes. Eine gute Durchlüftung ist entscheidend, um Feuchtigkeitsansammlungen zu vermeiden und Schimmelbildung effektiv vorzubeugen.
3. Regelmäßige Kontrollen: Auch während der Lagerung empfehlen wir, das Zelt regelmäßig zu überprüfen. Achten Sie dabei besonders auf Anzeichen von Feuchtigkeit. Bei Bedarf sollte das Zelt erneut getrocknet und entsprechend behandelt werden, um Schäden zu vermeiden. Indem Du diese einfachen, aber wichtigen Schritte befolgst, kannst Du die Lebensdauer Deines Dachzeltes deutlich verlängern und dessen Qualität bewahren. Denke daran, dass die richtige Pflege und Lagerung der Schlüssel zu vielen unvergesslichen Abenteuern unter freiem Himmel ist!
Darf es hochkant gelagert werden?
Ja, der Koffer kann auch hochkant gelagert werden. Achte dabei darauf, dass der Deckel nach oben zeigt und das Zelt nicht auf dem Deckel oder auf der Dichtung liegt.
Muss die Matratze entnommen werden?
Ja, wenn du das Roof Space Dachzelt längere Zeit lagern möchtest, ist es empfehlenswert, die Matratze zu entnehmen und den Deckel geöffnet zu lassen. So wird eine gute Durchlüftung im Koffer gewährleistet und Staunässe sowie Stockflecken werden vermieden.
Muss das Zelt zur Belüftung geöffnet bleiben?
Ja, bei längerer Lagerung sollte der Deckel des Roof Space Dachzelts geöffnet bleiben, damit die Luft im Koffer besser zirkulieren kann. Entferne außerdem die Matratze und reinige das Zelt vorher gründlich, um Staunässe und Stockflecken zu vermeiden.
Kann ich das Zelt mit einem Hochdruckreiniger säubern?
Nein, dies könnte den Lack beschädigen.
Kann ich mein Dachzelt nach Kauf auf der Messe bei euch abholen?
Ja, du kannst dein Dachzelt bei uns abholen. Optional bieten wir auch eine Montage an, die mit 150 Euro berechnet wird. Wenn du die Montage wünschst, besprich dies mit deinem Berater vor Ort.
Du erhältst dann zusammen mit der Rechnung einen Link zu unserem Kalender. Dort kannst du dann bequem einen passenden Termin für Abholung oder Montage auswählen.
Gibt es Messerabatte?
Ja, auf Messen bieten wir Rabatte an. Wenn du uns dort besuchst, freuen wir uns, dir ein spezielles Messe-Angebot machen zu können.
Wie lange sind Messepreise gültig?
Messepreise gelten für Einkäufe, die du direkt auf der Messe tätigst. Für Bestellungen während der Messe gilt ein 14-tägiges Widerrufsrecht. Du hast also 14 Tage Zeit, um deine Entscheidung zu überdenken.
Kann ich den Messepreis auch online bekommen?
Nein, unsere Messeangebote gelten ausschließlich vor Ort auf der Messe. Wenn du Interesse hast, uns dort zu besuchen, findest du eine Übersicht aller Messeauftritte hier.
Gibt es eine Möglichkeit, nachträglich einen Messerabatt zu erhalten?
Nein, nachträgliche Messe-Rabatte sind nicht möglich. Wenn du auf der Messe Interesse an unseren Produkten hast, aber noch keine endgültige Entscheidung treffen möchtest, hast du nach der Bestellung 14 Tage Zeit, dies zu überdenken. Dieses Widerrufsrecht gilt direkt für Käufe auf der Messe.
Wie lange gilt das Widerrufsrecht bei Messekäufen?
Bei Käufen auf Messen räumen wir dir freiwillig ein 14-tägiges Widerrufsrecht ein. Üblicherweise sieht der Gesetzgeber für Messekäufe kein Widerrufsrecht vor, wir geben dir diese Möglichkeit jedoch, damit du dir nach dem Kauf in Ruhe Gedanken machen und deine Entscheidung bestätigen kannst.
Gibt es eine Möglichkeit, das Zelt direkt auf einer Messe mitzunehmen?
Nein, ein direktes Mitnehmen des Zelts auf der Messe ist nicht möglich. Unsere Zelte kommen entweder auf dem Versandweg zu dir oder alternativ kannst du dein Dachzelt bei uns vor Ort abholen und selbst montieren oder für 150€ montieren lassen. Auf der Messe selbst führen wir keine Produkte zur direkten Ausgabe mit.
Wann findet das Community Event statt & wie kann ich mich anmelden?
Informationen zu unseren Events, einschließlich des Community-Events, teilen wir regelmäßig in unserem Newsletter. Für dieses Jahr ist das Community-Event voraussichtlich Ende Juni geplant. Den Newsletter kannst du nutzen, um dich direkt für die Teilnahme anzumelden.
Wie lange dauert eine Rückmeldung?
In der Regel erhältst du auf Anfragen über das Kontaktformular schnell eine Rückmeldung. In den meisten Fällen bekommst du noch am selben Tag eine Antwort von uns.
Wie erreiche ich euch am besten (Telefon / Mail)?
Am einfachsten erreichst du uns über das Kontaktformular auf unserer Website. Dort kannst du bereits wichtige Informationen übermitteln und Bilder anhängen. Alternativ kannst du uns auch telefonisch über unsere Festnetznummer oder per E-Mail an info@roofspace.de
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