After confirmed receipt of payment, we will ship your order as soon as possible. As a general rule, this means your package will arrive within two to three business days.

Please note: Delivery time may vary depending on location and product availability. For precise information, please contact our customer service.

As a rule, the Roof Space roof tent is delivered by freight forwarder, while accessory items are sent via parcel service. We ship large awnings individually in separate packages, small accessories are bundled, possibly also in their own package. For each delivery, you will receive a separate shipping confirmation with a tracking link, which you can use to track the status of the respective shipment.

Yes, that is possible. Simply send us an email or contact us via the contact form. We will then help you add the additional items to your order as quickly as possible.

Yes, you can cancel your order at any time. Simply send us a message via the contact form and we will process the cancellation as quickly as possible.

You can find an overview of all available payment methods in the shopping cart after you have added all items. If you are ordering at a trade fair, we will issue an invoice retrospectively, which you can then conveniently pay by bank transfer.

Yes, payment in installments or partial payments is possible. For online orders, you can select a corresponding payment service provider, such as PayPal or Klarna. If you would like to order at a trade show, simply speak to us on site, and we will explain the further process to you.

Yes, if you wish to pick up your roof tent from us on site, the invoice must be paid in full beforehand. Alternatively, you can bring a confirmed proof of payment for the collection.

Should an error appear on your invoice, please contact us by email, phone, or via our contact form. We will take care of it as quickly as possible and resolve it for you.

If you would like a refund, please contact us via the contact form, by email or by phone. We will process your request as quickly as possible. Generally, the money will be in your account within a week.

For purchases made at trade fairs, we voluntarily grant you a 14-day right of withdrawal. Usually, the legislator does not provide for a right of withdrawal for trade fair purchases, but we give you this option so that you can calmly consider and confirm your decision after the purchase.

Once a payment has been received by us and assigned to the corresponding order, you will automatically receive a payment confirmation.

Yes, you can change your delivery address later as long as the order has not yet been shipped. Simply write to us via the contact form or by email, and we will adjust the delivery address accordingly.

It is possible that your package has not yet been picked up by us or has not yet been processed further at the parcel station. If the tracking does not update after a longer period of time, please contact us via the contact form or by email. We will then check the process on a case-by-case basis.

You will receive an automatic shipping confirmation as soon as your order has been handed over to the shipping service provider. This confirmation will also include tracking data, allowing you to see whether the package has already been delivered or is still awaiting collection, as well as an estimated delivery time.

If individual items are missing from your order, we may have sent them in a separate package. Please check if you have received another shipping confirmation. If a product is still missing, please contact us via the contact form or by email. We will then investigate on a case-by-case basis.

If individual items in your order are out of stock at the time of shipping, we will first deliver the available items. We will send you the missing items as soon as we have received the goods.

A delivery delay may occur if we currently have a high volume of orders. In such cases, we will inform you of an extended delivery time.

Please also check whether you have received a notification from the shipping company to arrange an appointment, as well as your shipping confirmation and the tracking links for the individual packages. Sometimes a package is still stuck at a parcel station.

If you have any questions, please contact us using the contact form.

Yes, we also ship our roof tents & accessories internationally. For orders outside the EU, additional customs duties and import fees may apply, which you should be aware of.

If you would like to claim a VAT refund after importing to a non-EU country, please send us a message via the contact form or by e-mail. Once the required documents have been submitted, we will then create a corresponding credit note for you.

An overview of our dealers can be found on the corresponding Infoblog page of our website under "Dealer Directory". There you will find a map linking all dealers and roof tent rental companies where you can view a Roof Space roof tent near you.

We offer general recommendations for vehicle maintenance with a roof tent mounted to ensure safety and performance. Please note that entering a car wash with a roof tent mounted is not permitted to avoid possible damage.

The height of the mounted roof tent may affect entry into multi-storey car parks or underground car parks. Please check height restrictions before using such locations.

Choose your location carefully: Look for level ground and avoid sloping terrain, do not camp in areas prone to flooding, and avoid areas under slopes with a risk of falling rocks or near rotten trees. Secure the vehicle against rolling away. It is best to position the roof tent so that the entrance faces away from the wind. In strong winds, secure the roof tent with the auxiliary strap to the rim of your vehicle. In case of storms or thunderstorms, do not leave the roof tent unattended. Fold it down during storms or thunderstorms and seek shelter in the vehicle. Make sure to maintain sufficient distance from fires and grills.

Yes, we offer the legally required 2-year warranty for our products. You can find details in the product information or on our website.

If part of your Roof Space roof tent is damaged, you can send us a request via the contact form. Please include pictures of the affected parts. We will then send you the replacement parts immediately. If you are unable to replace the parts yourself, we will be happy to discuss the next steps with you.

If your delivery is incomplete or a package was not delivered, it may be because the items were sent in multiple packages. If, after some time, something still doesn't arrive, please contact us via the contact form or by email. We will investigate the case and send you the missing products if necessary.

If your order was damaged during transport, please report the damage immediately to the freight forwarder's driver and have it documented.

Then send us photos of the damaged area via the contact form or by email. We will then contact you to arrange a replacement or compensation

Yes, the warranty remains valid even for cosmetic damage. In such cases, please contact us via the contact form so we can review the individual case.

Yes, you can return your Family Base within the statutory withdrawal period.

Please contact us via the contact form or by email. You would be responsible for any shipping costs for the return.

You can find an overview of all trade fairs where we are represented here. We also regularly announce the trade fairs where we are represented on Instagram. You can always find the corresponding post pinned at the top of our profile.

Yes, you can pick up your roof tent from us. Optionally, we also offer installation, which costs 150 Euros. If you would like installation, please discuss this with your consultant on site.

You will then receive a link to our calendar along with the invoice. There you can conveniently choose a suitable date for collection or installation.

Yes, we offer discounts at trade fairs. If you visit us there, we would be happy to make you a special trade fair offer.

Trade fair prices apply to purchases you make directly at the fair. For orders placed during the fair, a 14-day right of withdrawal applies. This means you have 14 days to reconsider your decision.

No, our trade fair offers are exclusively valid on-site at the trade fair. If you are interested in visiting us there, you can find an overview of all trade fair appearances here.

No, retrospective trade fair discounts are not possible. If you are interested in our products at the trade fair but do not want to make a final decision yet, you have 14 days after placing the order to reconsider. This right of withdrawal applies directly to purchases made at the trade fair.

For purchases made at trade fairs, we voluntarily grant you a 14-day right of withdrawal. Usually, the legislator does not provide for a right of withdrawal for trade fair purchases, but we give you this option so that you can calmly consider your decision after the purchase and confirm it.

No, it is not possible to take the tent directly from the fair. Our tents are either shipped to you, or you can pick up your roof tent from us on site and install it yourself, or have it installed for €150. We do not carry products for direct distribution at the fair itself.

Information about our events, including the community event, is regularly shared in our newsletter. This year, the community event is tentatively planned for the end of June. You can use the newsletter to register directly for participation.

As a rule, you will receive quick feedback on inquiries made via the contact form. In most cases, you will receive a reply from us on the same day.

The easiest way to reach us is via the contact form on our website. There, you can already submit important information and attach images. Alternatively, you can also call us on our landline number or send an email to info@roofspace.de